Privacy Policy

1. Introduction

Automate Shanghai Technology ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website automate-cnc.com (the "Site") and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

2.1 Personal Information You Provide

When you submit a Request for Quote (RFQ) form or contact us, we may collect the following personal information:

• Full name
• Company name
• Email address
• Phone number
• Project description and technical requirements
• Uploaded files such as CAD drawings, specifications, or technical documents

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website address
• Pages visited and time spent on each page
• Date and time of visits

2.3 Information from Cookies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your RFQ inquiries and provide quotations for CNC machining services
• To communicate with you regarding your projects, orders, and deliveries
• To improve our website and user experience
• To send you relevant updates about our services (only with your consent)
• To comply with legal obligations
• To protect against fraud and ensure the security of our services

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering our services, subject to confidentiality agreements.
• Manufacturing Partners: To fulfill your orders, we may share necessary technical information (such as drawings and specifications) with our qualified CNC manufacturing partners under strict NDA protections.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit
• Secure storage of uploaded files
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• RFQ submissions and project correspondence: Retained for 3 years after last interaction
• Uploaded technical files: Retained for the duration of the project plus 1 year
• Website analytics data: Anonymized after 26 months
• Information required by law: Retained as legally required

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Data Portability: Request transfer of your information in a structured, machine-readable format
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at harry.zhang@automate-cn.com. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside China and choose to provide information to us, please note that we transfer the data to China and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: